Terms of Service / VOP

GENERAL TERMS AND CONDITIONS

Provider of hosting and server services BlazeHost.cz.

Effective from: October 9, 2025.

1. INTRODUCTORY PROVISIONS

1.1. These General Terms and Conditions govern the rights and obligations between the Provider and the Customer.

Provider: Jiří Viták, Company ID: 21766177, registered office at Ametystová 702/46, Prague 16 – Radotín, Czech Republic, registered in the trade register, operator of BlazeHost.cz.

Customer means any natural person or legal entity using the Provider's services.

1.2. By concluding a service contract, registering a user account or topping up credit, the Customer confirms that they have read and agree to these Terms.

1.3. An integral part of these Terms is the Service Level Agreement (SLA) and the GDPR Policy.

2. SUBJECT OF PERFORMANCE

2.1. The Provider offers digital services, especially game hosting such as Minecraft, CS2, GTA-V/TX, TF2 and ARK, and supplementary IT or domain services.

2.2. Services are charged by credit consumption according to actual usage in hourly intervals under the current price list published at billing.blazehost.cz.

2.3. Service activation takes place after credit is added to the Customer account and a specific service is selected.

3. USER ACCOUNT AND CREDIT

3.1. Each Customer has a user account on the BlazeHost.cz portal showing the current credit balance.

3.2. Credit can be topped up through the GoPay payment gateway. Once funds are credited to the Provider, the amount is immediately converted into user credit.

3.3. Credit is non-refundable and non-transferable to another user.

3.4. When credit is exhausted, the system automatically suspends running services. Services may be restored after the credit balance is topped up again.

3.5. Credit does not constitute a deposit or electronic money under Act No. 370/2017 Coll. on payment services.

4. PAYMENTS AND INVOICING

4.1. Services are charged continuously from credit according to current usage.

4.2. Prices shown on the Provider website are final prices.

4.3. An invoice for the credit top-up is issued automatically after payment is completed.

4.4. Unused credit cannot be cashed out.

4.5. In the event of an incorrect top-up, the Customer may request correction or a refund within 7 days of the payment.

5. COMPLAINTS AND WITHDRAWAL FROM THE CONTRACT

5.1. The Customer may complain about a service in case of malfunction or technical defect by email to [email protected].

5.2. The complaint must include a description of the defect, the date and type of service, and the account number.

5.3. The Customer will be informed of the complaint outcome within 30 days of submission.

5.4. A consumer has the right to withdraw from a distance contract within 14 days of conclusion under Section 1829 of the Civil Code, unless they requested immediate performance of the service.

5.5. If the service is activated before the 14-day period expires and the customer consented to the loss of the withdrawal right, that right expires.

6. LIABILITY AND LIMITATIONS

6.1. The Provider is responsible for the proper provision of services under the SLA.

6.2. The Provider is not liable for damage caused by the Customer's breach of obligations, force majeure, network outages or third-party failures.

6.3. The maximum amount of damages shall not exceed three times the value of credit consumed during the last 30 days before the event occurred.

6.4. Force majeure includes in particular natural disasters, infrastructure outages, cyberattacks or intervention by public authorities.

7. CHANGES TO THE TERMS

7.1. The Provider is entitled to change these Terms.

7.2. The Customer will be informed of any change at least 14 days in advance by email or through the user account.

7.3. If the Customer does not agree with the change, they may terminate the contractual relationship on the effective date of the new version.

8. FINAL PROVISIONS

8.1. The contract is concluded for an indefinite period.

8.2. Legal relations between the Provider and the Customer are governed by the law of the Czech Republic.

8.3. All disputes shall be resolved before the court with subject-matter and local jurisdiction in the Czech Republic.

8.4. If the customer uses services or the customer account in conflict with Czech law or these Terms, the Provider is entitled to suspend or cancel the account without any entitlement to compensation.

8.5. Technical support contact: [email protected].